ITIL Foundation 2011 edition

Introductory 課程介紹

ITIL® Foundation 2011 edition  (21 PMI PDU) with ONE official exam

Duration: 課程為期

Date: Three Days Training <Time:  09:30 to 16:30 >  三天課程 


Medium of instruction: 

Taught in “Cantonese” Language with English terms

課程以廣東話授課, 配以英文筆記.


Venue: 上課地點

Wan Chai  灣仔


PDUs  Credits  學分

21 Project Management Institute – Professional Development Units (PDUs), Maintain Your PMI Certification

參加者可獲取21 PDUs 學分, 藉以維持PMI資格.

Upon successfully achieving the ITIL Foundation certificate, the student will be recognized with 2 credits in the ITIL ® qualification scheme.


Schedule & Training Fees


Training Fees (ITIL® Foundation 2011 edition  (21 PMI PDU) with ONE official exam):

Original Price : HK$ 9,900 per student課程原價費用: 每位港幣九千九百元正

Early Bird Price : HK$ 7,900 per student  提早報名可享特別優惠, 費用為每位港幣七千九百元正


Schedule 1.) Date: 08-10 June 2015 (Mon to Wed) / Time: 09:30 to 16:30  <3 Days>




About the Examination: 有關APMG 提供ITIL Foundation考試

The exam is closed book with forty (40) multiple choice questions. /考試題目共40條選擇題

The pass score is 65% (26 out of 40 questions). 合格分數為65%  (以40題計- 26題為合格分數)

The exam lasts 60 minutes in paper based examination format. 筆試- 考試時間為60分鐘.

<This course prepares the participant for the official ITIL® Foundation 2011 edition Examination on 3rd Lesson.>  考試會安排於第3堂下午進行.





​There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

不設修讀要求, 藉課程增進服務管理概念的基本知識.


Who Should Attend:

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

適合任何需要服務管理概念的人士修讀. 如IT專業人員, IT支持人員,應用程序,項目和業務經理,一個涉及交付IT服務的IT團隊的任何成員。



(此課程以廣東話授課, 詳細課程內容, 請以英文版本為準)


Course Description:
The ITIL ® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of  IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications:
Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.


Course and Learning Objectives:
At the end of this course, you will be able to:
•      Identify the principles and concepts of IT Service Management based on ITIL.
•      Identify the best practices of implementing ITIL in an organization.
•      Define the terminology used in ITIL
•      Identify the concepts and definitions used in the Service Lifecycle.
•      Define Service Strategy concepts
•      Define Service Design concepts
•      Define Service Operations concepts
•      Define Service Transition concepts
•      Define Continual Service Improvement concepts
•      Define the roles, processes, and components within key areas of IT Service Management based on ITIL
•      Prepare the student to take the ITIL Foundation Certification exam

 Course Approach:
Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace.

Course Student Material:
Students will receive a ITIL Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Concepts covered:

•        Introduction/Housekeeping
•        Introduction to key ITIL concepts
•        IT as a Service
•        Introduction to processes and process management
•        The Service Lifecycle approach


•        Purpose, goal, objectives & Scope
•        Value Creation through Services
•        Assets – Resources and Capabilities
•        Service Strategy – Main activities
•        Service Strategy processes
•        Service Portfolio management
•        Demand management
•        Financial management
•        Business Relationship Management


•        Purpose, goal, objectives & Scope
•        Service Design processes
•        The 4 P’s
•        Service Design aspects
•        Service Catalog Management
•        Service Level Management
•        Capacity Management
•        Availability Management
•        IT Service Continuity Management
•        Service Portfolio
•        Information Security Management
•        Supplier management
•        Design Coordination


•        Purpose, goal, objectives & Scope
•        Service Transition value to the business
•        Technology and architecture in Service Transition
•        Service Transition Processes
•        Change Management
•        The 7 R’s of Change Management
•        Service Asset and Configuration Management
•        Release and Deployment Management
•        Knowledge Management


•        Purpose, goal, objectives & Scope
•        Service Operation definitions
•        The Service Desk
•        Technical Management
•        Application Management
•        IT Operations Management
•        Service Operations Processes
•        Event Management
•        Request Fulfillment
•        Problem Management
•        Access Management


•        Purpose, goal, objectives & Scope
•        Models and Processes
•        The Deming Cycle
•        Measurement and metrics
•        Continual Service Improvement activities
•        Risk management
•        Continual Service Improvement interfaces
•        Interface with Service Level Management


•        Sample Exams
•        Feedback
•        Recap





•  Limited offer, first come first served.
•  A Performer Ltd reserves the right to change the promotion detail without prior notice.
•  A Performer Ltd reserves the right to final decision.   
•  The course will not commence unless there is a sufficient number of enrolled students.
•  All fees paid are neither refundable nor transferable.